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Refund Policy

At Ability Ally, we are committed to providing high-quality services to support individuals with neurodevelopmental disabilities. We understand that situations may arise where a refund is requested. This Refund Policy outlines the conditions and process for refunds.

1. General Policy

  • Refunds are considered on a case-by-case basis and are subject to the terms outlined below. By availing of our services, you acknowledge and agree to this policy.

2. Eligibility for Refunds

Refunds may be provided under the following circumstances:

  1. Service Cancellations by Ability Ally: If a session or service is cancelled by us due to unforeseen circumstances and rescheduling is not possible, you are entitled to a full refund for the cancelled service.
  2. Prepaid Service Packages: Refunds for unused sessions in a prepaid package are available if requested within 30 days of purchase and subject to a deduction for sessions already availed.
  3. Incorrect Payments: In cases of duplicate or erroneous payments, refunds will be processed upon verification.

3. Non-Refundable Conditions

Refunds will not be provided under the following circumstances:

  • If you miss or cancel a session without providing at least 24 hours’ notice.
  • If services have been rendered and no dissatisfaction has been communicated during or immediately after the session.
  • If the refund request is made after the expiration of a prepaid package.

4. Process for Refund Requests

To request a refund, please follow these steps:

  1. Contact Us: Reach out via email at contact@abilityally.com or call us at +91 98341 59545 with your refund request, including details of the service and reason for the request.
  2. Verification: We may ask for additional information to verify your claim and eligibility for a refund.
  3. Processing Time: Refunds will be processed within 7-10 business days of approval and credited back to the original payment method.

5. Dispute Resolution

  • If you are dissatisfied with a refund decision, you may request a review by contacting us at contact@abilityally.com.
  • We are committed to resolving disputes amicably and fairly.

6. Modifications to Refund Policy

  • Ability Ally reserves the right to modify or update this Refund Policy at any time.
  • Changes will be posted on our website, and your continued use of our services signifies your acceptance of the revised policy.

7. Contact Information

If you have questions or concerns about our Refund Policy, please contact us:

Thank you for your understanding and support of Ability Ally. Together, we strive to turn disability into ability.